If an episode won’t load or stops responding
- Check that another website opens on the same connection.
- Reload the page and start the episode again.
- Close tabs you aren’t using, especially video calls.
- Update your browser if an update is waiting.
If you can’t hear the character
Turn up your device’s volume. On an iPhone, make sure silent mode is off. If you’re using headphones, check that they’re connected.
If you hear an echo
Use headphones, so the character’s voice doesn’t reach your microphone. If the character can’t hear you, see Allow your microphone.
Tell us what happened
Email the page address, your device and browser, and any message you saw. A screenshot helps. We never need your password, card details or a recording of your voice.
Need help? Email hello@dearlingo.com. We usually reply within one working day.