HelpDevices & troubleshooting

Allow your microphone

Your browser asks once before a character can hear you. Tap Allow, and you’re ready to speak.

The first time you speak

Before your first reply, your browser asks to use the microphone. Choose Allow. Dear Lingo uses it only so the character can hear you during an episode. Your voice and privacy explains how your voice is handled.

If you tapped Don’t Allow

If the character still can’t hear you

  1. Check that your device lets the browser use the microphone. On a Mac or Windows computer, look under Privacy in your system settings.
  2. Close other apps that might be using the microphone, such as a video call.
  3. If you use headphones or an external microphone, make sure it’s the one selected.
  4. Reload the page and try the episode again.

Still stuck? Email us your device, your browser and any message you see.

Need help? Email hello@dearlingo.com. We usually reply within one working day.