HelpAccount & membership

Why can’t I sign in?

Usually the code is waiting in another folder, or it went to a different email address.

If your code hasn’t arrived

  1. Check that you typed your email address correctly.
  2. Look in your spam, junk or promotions folder.
  3. Wait a minute, then request a new code.

If the code doesn’t work

Codes expire after a short time, and each new code replaces the last one. Use the most recent code, and request another if it has expired.

If you can’t reach your email

Write to hello@dearlingo.com from any address. Tell us the email on your account, and we’ll help you back in. Never send us a password or a sign-in code.

Need help? Email hello@dearlingo.com. We usually reply within one working day.