The policy
If you ask within 14 days of your first payment or an annual renewal, we refund that payment in full. You don’t need to give a reason. When a free trial turns into a paid year, that charge counts as your first payment.
We look at other charges, such as monthly renewals, case by case, and we always refund an accidental duplicate payment. This policy is in addition to your legal rights.
How to ask
Email hello@dearlingo.com with the purchase email, payment date and amount. Please don’t send your card number. We’ll confirm the refund and what it means for your access.
Refunds go back to your original payment method through Polar and can take 5–10 working days to appear. A full refund also ends the membership, so it won’t renew.
Withdrawal in the EU and UK
If you’re in the EU or UK, you can withdraw within 14 days of signing up, including during a free trial, for a full refund with no deduction for the days you used. This doesn’t limit your statutory rights.
Need help? Email hello@dearlingo.com. We usually reply within one working day.